Refunds & Returns

Refunds & Returns

We understand that finding the perfect product isn’t always easy. While we hope you’re completely satisfied with your purchase, if for any reason you’re not, please feel free to contact us (email: support@trailsalone.com). If you’re not fully satisfied with your purchase, you may choose to exchange it or receive a full refund after obtaining a return authorization from Trailsalone.
30-Day Refund Guarantee
We offer all buyers a 30-day no-questions-asked exchange or refund policy from the date of purchase.

Refunds

All refunds will be issued to the customer via the same payment method used for the purchase. You are responsible for the return shipping costs. Shipping fees are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund amount.

Order Cancellations

If you contact us within 24 hours of your purchase, we can cancel your order. If your payment has been processed and the package has not yet been shipped, you may cancel your order before the item is delivered. We will refund your payment in full.
Once the package has been shipped, the order cannot be canceled.

*Please note: To request a refund, you must first contact our customer service team. We do not accept unilateral refunds! You can contact us at support@trailsalone.com

*Please note: For orders that did not use a promo code, due to changes in promotional activities, we can only refund the price difference within 24 hours.

Return Instructions

The manufacturer’s warranty covers the repair or replacement of defective parts, subject to the conditions set forth. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled out), and all accessories. We will charge you the original purchase price for damaged, altered, or missing items, including items that have tape or writing on them. We reserve the right to refuse any such returns.

*Please note: If you need a return, you must contact our customer service first. we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not accept a unilateral return service! You can contact us at support@trailsalone.com

 

Return address
After receiving return authorization via email, please ship your package to the following address:
Address: Room 104, Building 1, Beisiweitou, Gulou District, Nanjing, Jiangsu Province, China
Postal Code: 210009
Attn: Trailsalone Returns
Phone: +86 13951679535

Limitation of Liability

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, misuse, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Trailsalone product used in connection with the product.